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What to Look for in an Office Cleaning Company

June 19, 2018 Pro Clean

Hiring an office cleaning team through a commercial cleaning service is often not an easy task. This undertaking involves performing detailed research, reading reviews, and pulling together a bunch of information as well as quotes from all of the prospective cleaning companies.

But when you’re looking into the commercial cleaning companies themselves, how do you know what to look for in an office cleaning crew? It boils down to the quality of the three P’s: people, processes, and products.

Attributes of High-Quality Office Cleaning Company

1. Quality Services and Consistent Processes and Products

With some commercial cleaning companies, a manager or supervisor may never (or rarely) come out to visit your facility to see the quality of the work their team performs. You may only receive brief phone calls and never actually meet them face to face.

When you partner with Pro Clean, however, you’ll quickly realize that we’re a customer-centric company that focuses on the needs of your organization. We make monthly visits (or up to weekly visits, depending on the complexity) to your facility — not just phone calls — to see the quality of the work performed by our employees and to ensure that they are using proper processes. We focus on environmentally responsible cleaning practices that ensure we use:

  • The right people,
  • The right processes,
  • The right equipment, and have
  • The right mindset.

We train all of our cleaning crews in the systemized cleaning method known as Operating System 1 (OS1) that organizes cleaning by specific position and chemicals used. This comprehensive "green cleaning" approach means that our team cleans with health first in mind — they aren’t just “cleaning for appearance.” Part of this approach involves using:

  • Specially designed high-filter backpack vacuums,
  • Microfiber cleaning equipment,
  • Environmentally responsible chemicals, and
  • Industry-recommended green cleaning best practices for office cleaning.

We also ensure that all employees abide by all regulatory requirements and follow accredited management standards, including ISSA’s Cleaning Industry Management Standard (CIMS).

As a company dedicated to upholding these industry best practices and standards, we were the first company in Florida to achieve the CIMS-GB (green building) certification with high honors.

2. A Company That Screens and E Verifies Every Employee

When you are hiring a janitorial service to clean your office or facilities, you may assume that they’ve run background checks and vetted their employees before hiring them. However, this assumption may not be accurate. When you hand the keys to your facility over to a commercial cleaning company to provide them access, you need to know that their employees are trustworthy and adequately vetted.

Pro Clean is an employer that uses E Verify (E-Verify), a web-based service from the U.S. Department of Homeland Security and U.S. Citizenship and Immigration Services (USCIS) that enables employers to verify the work eligibility status and identity of any new employee.

The safety and security of your organization and facility are paramount. Before anyone can work at Pro Clean, they first must pass:

  • A Social Security number verification,
  • A national criminal background check,
  • A terrorist watch search, and
  • A sexual predator search.

3. Fast, Responsiveness Service When You Need It

Hiring a commercial cleaning services vendor that provides responsive service is critical for organizations in today’s fast-paced world. It can be reassuring to know that you’ve partnered with a commercial cleaning company who treats your facility cleaning needs as a top priority.

At Pro Clean, meeting the needs of our clients with the highest quality and most responsive service possible is our top priority — and our clients would agree. We are proud to share that we have a 99.7% quarterly customer retention rate. We provide instant email and wireless contact for quick response to any issue, and we are a reliable and responsive all-in-one service provider that can meet both your cleaning and facility maintenance needs.

With Pro Clean, you know that your issue will be handled quickly and professionally, and will be done right the first time.

4. A Company Whose Employees Are Insured

While having vetted and verified employees is critical, it’s also just as important to know that the employer insures their cleaning crew. This way, should the unthinkable happen — a cleaning crew member falls and gets hurt, or if they accidentally cause damage while performing their services — your business or organization is protected. You need to know that your cleaning service provider’s employees are insured and covered by Worker’s Compensation.

Pro Clean covers all employee with both Workers’ Compensation and general liability insurance. This way, our clients have peace of mind knowing that we are committed to quality and that we offer a high level of protection with our office cleaning services.

5. Consistent Service from the Same Workers

As someone who is responsible for selecting the right office cleaning crew, you need to make sure that the company you choose is going to be one that you can rely upon and trust. Part of this means knowing that you’ll have the same people cleaning your office or the overall facility. Although all of our employees are trained to provide the same quality and level of service, having the same people doing the work each time can help them learn the specific needs of your office or facility to provide better, more responsive service.

At Pro Clean, we have an employee turnover rate that is 50% lower than the commercial cleaning services industry average. There is something to be said for consistency and not having a parade of new faces every time the cleaning crew shows up to work. To do our part to ensure that we do what we can to retain our employees, we provide competitive wages, training, and a robust benefits package.

As a provider of full-cleaning and facility maintenance services since 1989, we are dedicated to providing the best quality services to businesses and organizations throughout the greater Orlando and Tampa Bay areas of Florida.

Contact us today to see how our commercial cleaning services can meet your office cleaning crew needs. Click on the image below to get started.

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